Meet the Team - Crestview Roofing Co West Covina

Meet the West Covina Team Behind Crestview Roofing Co West Covina

When you call Crestview Roofing Co West Covina, the person on the other end of the line lives here too. Our crew works neighborhoods from the Eastland Center corridor up through the hills near Cameron Park, and we’ve been pulling old felt off West Covina rooftops since 2000. What ties this crew together is simple: we show up on time, we tell you what we find, and we document every layer before we cover it back up. No mystery. No guesswork. Just a roofing team that treats your house like a job we’d put our own names on, because most days, that’s exactly what we’re doing.

Our People

Dylan Pace, Owner & Lead Roofer

Dylan started on a framing crew in his early twenties, then spent three years learning roofing from a foreman in the San Gabriel Valley who refused to let a single seam go unsealed. That habit stuck. He founded Crestview Roofing Co West Covina in 2000 and has spent the years since climbing onto roofs before the crew arrives, looking for the things that don’t show up on a satellite image. He’s the one who will tell you, flat out, that a 1970s re-roof done in optimism and bad felt should come off completely rather than getting patched again. When he’s not on a ladder, he’s usually at a little league field in Covina or trying to keep a 1998 Ford F-150 running out of sheer stubbornness. Dylan is the reason every job leaves with a written price in your hand before a single shingle comes off.

Marcus T., Senior Installer

Marcus has been installing roofs since 2008 and joined Crestview’s West Covina crew in 2016. He’s GAF-certified and handles the detail work that separates a roof that lasts 20 years from one that starts weeping at year six: step flashing, valley transitions, pipe boot seals. He’s got a habit of humming while he works, usually something his kids have been playing in the car, and he claims that helps his underlayment lay flatter. Marcus is the one who climbs down and says, “You’ll want to see this,” then walks you through exactly what he found and what he’s going to do about it. He’s the reason our before-and-after photo sets look the way they do: methodical, complete, nothing hidden.

Elena R., Service Coordinator

Elena is the first voice you’ll hear when you call Crestview Roofing Co West Covina, and she’s been answering that phone for seven years. She came from a plumbing dispatch office in Baldwin Park, which means she’s unshakable under pressure and fluent in the difference between “water staining” and “water pouring.” Her job is straightforward: get you a live trackable arrival time under The Relay Standard, make sure the written price is ready before the crew pulls up, and send the digital invoice by text when the work is done. She keeps a small army of sticky notes taped to her monitor, each one with a homeowner’s name and a small detail about their job, because she refuses to treat anyone like a ticket number. If you’ve ever wondered what’s happening with your roof at 3 p.m. on a Tuesday, Elena already knows.

Joshua M., Apprentice

Joshua is twenty-three and roughly two years into his roofing education, most of it spent carrying bundles and pulling nails under Marcus’s watch. He’s enrolled in a roofing apprenticeship program and working toward his own manufacturer certifications. Last spring, he spent a whole afternoon learning to cut valley metal by hand because Marcus wouldn’t let him touch a grinder until the technique was right. Joshua’s the one who sweeps the driveway, runs the magnet for loose nails after a tear-off, and asks the kind of questions that suggest he’ll be running his own crew someday. Most of the West Covina jobs we’ve done in the last two years have had Joshua on them, and homeowners consistently say the same thing: he works like the roof is his own.

One Standard, Every Job

Every person on this crew answers to the same set of rules, and nobody gets a pass. The Relay Standard governs how we book, how we arrive, and how we document. Before any work starts, you get a written price. Before the first shingle comes off, you know exactly who’s coming and when. While the work happens, we take photos of what’s underneath so you can see the condition of your decking and flashing, not just guess at it. When the job’s done, you get a digital invoice by text and a written guarantee on every repair. That guarantee is the 365-Day Done Right Promise: if a covered repair fails within 365 days, we correct it at no charge, and second visits are free. No negotiation, no runaround. That’s the standard Dylan built this company on, and it’s the standard Marcus, Elena, and Joshua hold themselves to on every roof in West Covina.

Written by Dylan Pace, Owner at Crestview Roofing Co West Covina, serving West Covina since 2000.