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Flat & low-slopeFree roof inspection with deck photos before we talk money - GAF and Owens Corning certified installation
The Crestview Roofing Co West Covina Guarantee
A guarantee only matters if it’s specific enough to hold someone to. Ours is. Every repair we make in West Covina is covered by the 365-Day Done Right Promise: if that repair fails within a full year, we correct it at no charge. No prorating, no “normal wear” loopholes, no negotiation. We also give you a written price before any work starts, so the number you approve is the number on the invoice. That’s it. Those two commitments, in writing, on every single job. If it’s not done right, we make it right. Dylan Pace, Owner, put this in place because a roofer who won’t stand behind his own work for a year isn’t a roofer worth calling.
What’s Covered
- Workmanship on every repair, for 365 days. If the repair fails within one year, we return and fix it at no charge, including a free second visit if needed.
- Written price before any work begins. You get a line-item price in writing before we touch your roof, and that number does not change once the work starts.
- Written guarantee with every job. Each repair includes a written guarantee at no extra cost, so you never have to remember a verbal promise.
- Materials from manufacturers we trust. We install and repair using materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so the products carry real manufacturer backing, not generic hardware-store stock.
- Background-checked, uniformed technicians. The person who arrives at your West Covina home is the person we told you to expect, and we confirm who that is before they pull into your driveway.
- Photo documentation of the work. Before-and-after photos show you exactly what was done up top, because most homeowners in West Covina never climb onto their roof to check.
- Digital invoice by text. Once the job is done, the invoice arrives on your phone, not lost in a stack of paper or buried in an email folder.
Styles & brands we work with
Our Satisfaction Promise
If you’re not satisfied with the repair, you call us. A live person answers, 24/7, which means you are never routed through a voicemail loop or told to wait until Monday. We come back and assess the issue. If the repair failed, the 365-Day Done Right Promise applies, and we fix it at no charge. If something else is going on, we tell you plainly what we found, what it will cost, and we give you that price in writing before we do anything. The goal is simple: you should never feel like you’re chasing us down after the fact. The Relay Visibility Guarantee, which governs every job we do, exists precisely so you always know who is coming, when they’ll arrive, what it will cost, and what documentation you’ll receive. That’s the process, and we follow it on every job in West Covina.
Licensed & Insured Backing
A guarantee is only as good as the company standing behind it. We’re licensed and insured, which means if something goes wrong on a West Covina roof, you are not left holding the liability. Insurance protects your home and our crew during the work. Licensing means we’re accountable to the state, not just to our own word. Combine that with the written guarantees we already include, and the backing is layered: state accountability, insurance coverage, and a 365-day promise in writing. As Dylan Pace, Owner and Lead Roofer, I sign off on the paperwork, and the paperwork has to mean something. It does.
See the difference
Before
After
Before
After
Before
AfterWhat to Expect from the First Call
You call, a live person answers, and we schedule a time to assess the roof. Before any work begins, you get a written price. Once work starts, you get before-and-after photos, a live trackable arrival time through The Relay Standard, and a digital invoice by text. The whole process is built so there are no surprises, which matters when you’re spending money on a roof in West Covina, where the summer heat can punish a poorly installed shingle within a season.
Why a Written Guarantee Matters in West Covina
West Covina roofs face real conditions: intense July heat, occasional heavy Santa Ana winds, and the kind of UV exposure that bakes cheaper materials into brittle failure. That’s why we use manufacturer-backed materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, and why our workmanship guarantee lasts a full year. Heat causes expansion, wind lifts edges, and a repair that looks fine in March shows its flaws by September. If that happens within 365 days, we fix it free. The written guarantee is not a marketing line; it’s the only honest way to offer a repair in this climate.
Frequently Asked Questions
Our workmanship guarantee lasts 365 days on every repair, in writing, included with every job at no extra cost. If the repair fails within that year, we come back and correct it free, including a free second visit if needed.
No. If a covered repair fails within 365 days, the second visit is free. No charge, no negotiation, no runaround. Call (831) 777-6412 and we’ll schedule it.
No. We deliver a written price before any work begins, and the number on the page is the number on the invoice. If we find something unexpected during the work, we stop and bring it to you in writing before proceeding. Nothing gets added without your approval.
Yes, we are licensed and insured. We’re also part of the Relay Home Co. family, founded in 2000, and every job is governed by The Relay Visibility Guarantee. Call (831) 777-6412 if you’d like to confirm coverage details before scheduling.
Our workmanship guarantee covers the labor on every repair for 365 days. Materials we install carry separate manufacturer warranties from brands like GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. When a material fails, we coordinate with the manufacturer and handle the replacement labor according to our written guarantee.
You’ll receive before-and-after photo documentation of the work, a written guarantee for the repair, and a digital invoice sent by text. Everything is documented so there’s never a question about what was done or what it cost.
Get Your Written Guarantee in West Covina
If your roof needs attention, start with a call. You’ll get a live person, a scheduled assessment, and a written price before we do anything. That written price includes the 365-Day Done Right Promise on every repair, because the guarantee is not an add-on. It’s how we work. Call (831) 777-6412 today to schedule your free estimate.
Written by Dylan Pace, Owner at Crestview Roofing Co West Covina, serving West Covina since 2000.